Refund Policy

We thank you for supporting our business.
The buyer must take into account that items are handcrafted, by artisanal method which makes every piece one of a kind. Expect slight irregularities in colour/glaze variations and finishing.
In case you wish to return your pieces, please get in touch. You must return us the products in its original condition within 14 days, in order to get a refund. Items that return in an unsellable condition will not be refunded. 
The return costs are supported by the buyer. Please make sure you do use a secure courier service, so that you can trace where the package is. The items are your responsibility until we receive them in our shop. 

In order to have your right of withdrawal, you must inform us by letter or email to: AUAKE Pottery Studio, Rua da Praia da Adraga 26, Almoçageme 2705-059 Colares, Lisbon, Portugal; hello@auake.com. In this process you must write a clear statement about your decision to withdraw from the purchase with all your personal details. 

This does not apply to bespoke pieces. Bespoke pieces are not legible for returns and refunds.

AUAKE offers classes with an appointment, there is no right of withdrawal in this option. Every purchase of classes at our studio with a date has a commitment with us where other students loose ability to attend therefore payments are non-refundable. The student may reschedule the appointment for another date, with an expiration of 1 month. 

PANELA

A return to the sources where it all began on the fabulous island of Mallorca which remains one of our main influences in our work. It seemed obvious to come and do a two-week pop-up in the picturesque village of Deià in the middle of the mountains and its wild coves.

carrer archiduque luis salvador 28, 07179 Deià, Illes Balears, SPAIN

AVANT STUDIO

During a sunny dinner at the Marqí hotel, the eco-friendly committed Australian brand specialized in women's jewelry invited us to enhance flowers and precious stones with some of our vases and our flagship product the Ibo. Avant Studio - Jewelry created from the dreams of an earlier era. Inspired by the art of yesteryear. Fueled by a passion for self-expression, Avant Studio's vision is to make jewelry a personalized statement. Jewels that defines the intention of the wearer.

SISU

A clean beauty saloon treatments and products for nails, face and body. It was a huge pleasure to receive the Sisu team for a very special handbuilding class, including breakfast from Comobå and personalised beauty tools to make. There’s something magical about working with our hands, whether it’s crafting a beautiful piece of pottery or delivering a soothing massage.

Av. 25 de Abril 151, 2750-513 Cascais, Portugal

MAISON MIRABILĒ

For our first pop-up in Paris, we were exclusively at Maison Mirabilē for a week to present numerous pieces created for the occasion. The vernissage took place in a private area of ​​the store where we were able to interact with our guests and present our work. This store located in Montmartre is a neighborhood hotspot known for it's rare flowers and precious objects which adorn their interiors.

29 rue Francœur, Paris 75018, France

RÓURI

A collaboration of a common vision. Róuri and Auake are joining forces for the first pop-up store of the Spanish ethic brand in the city of Lisbon. We share the same creative values where each piece is carefully handmade in small quantities. For this event, some of our vases from our Limited Collection were exhibited. Róuri is an artisanal and sustainable clothing brand, producing pieces for women and offering timeless and unique collections from nature.

PASSATGE SERT, 3, CIUTAT VELLA, 08010 BARCELONA, SPAIN