Shipping Policy

We aim to dispatch orders of products in stock within 2-3 working days to Europe. For other destinations it may take a longer, depending on the region. Bespoke orders take 3-4 weeks to be delivered. 

Our packaging is eco-conscious with biodegradable shipping boxes and kraft paper bags.

We offer shipping service and pick up in the store:

Rua da Praia da Adraga 26, 2705-059 Almoçageme, Colares, Portugal.

Shipping fees follow Fedex and CTT tariffs and guidelines. Charges are calculated automatically when you check out.

The risks of transporting the Products are the responsibility of the customer from the time they leave the warehouse. Upon receipt of the order, the customer is invited to check the condition of the packaging and the conformity of the Products delivered: if the packaging is damaged, the package must not be accepted by the Buyer, who must at least issue a reservation upon receipt of the package. The Buyer must immediately report any anomaly by sending an email to hello@auake.com

Upon receipt of your order, it is therefore up to the Buyer to open the package in front of a postal agent to check the condition of the products or, if it is damaged, to issue a reservation upon signing for receipt. If the Buyer does not personally receive the package, he must ask the person in charge of receiving the package to do this check. In the event of a problem, the Buyer must not accept the package and hand it over to the delivery person, stating the problem encountered, and must contact our customer service the same day.

The Buyer must therefore not sign the delivery note if the order has arrived damaged. No claim will be admissible if the delivery note is signed.

Receipt of the transported objects extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, following the day of receipt, the recipient has not notified the carrier, by extrajudicial act or by registered letter, of his reasoned protest.

 

PANELA

A return to the sources where it all began on the fabulous island of Mallorca which remains one of our main influences in our work. It seemed obvious to come and do a two-week pop-up in the picturesque village of Deià in the middle of the mountains and its wild coves.

carrer archiduque luis salvador 28, 07179 Deià, Illes Balears, SPAIN

AVANT STUDIO

During a sunny dinner at the Marqí hotel, the eco-friendly committed Australian brand specialized in women's jewelry invited us to enhance flowers and precious stones with some of our vases and our flagship product the Ibo. Avant Studio - Jewelry created from the dreams of an earlier era. Inspired by the art of yesteryear. Fueled by a passion for self-expression, Avant Studio's vision is to make jewelry a personalized statement. Jewels that defines the intention of the wearer.

SISU

A clean beauty saloon treatments and products for nails, face and body. It was a huge pleasure to receive the Sisu team for a very special handbuilding class, including breakfast from Comobå and personalised beauty tools to make. There’s something magical about working with our hands, whether it’s crafting a beautiful piece of pottery or delivering a soothing massage.

Av. 25 de Abril 151, 2750-513 Cascais, Portugal

MAISON MIRABILĒ

For our first pop-up in Paris, we were exclusively at Maison Mirabilē for a week to present numerous pieces created for the occasion. The vernissage took place in a private area of ​​the store where we were able to interact with our guests and present our work. This store located in Montmartre is a neighborhood hotspot known for it's rare flowers and precious objects which adorn their interiors.

29 rue Francœur, Paris 75018, France

RÓURI

A collaboration of a common vision. Róuri and Auake are joining forces for the first pop-up store of the Spanish ethic brand in the city of Lisbon. We share the same creative values where each piece is carefully handmade in small quantities. For this event, some of our vases from our Limited Collection were exhibited. Róuri is an artisanal and sustainable clothing brand, producing pieces for women and offering timeless and unique collections from nature.

PASSATGE SERT, 3, CIUTAT VELLA, 08010 BARCELONA, SPAIN