Shipping Policy

We aim to dispatch orders of products in stock within 2-3 working days to Europe. For other destinations it may take a longer, depending on the region. Bespoke orders take 3-4 weeks to be delivered. 

Our packaging is eco-conscious with biodegradable shipping boxes and kraft paper bags.

We offer shipping service and pick up in the store:

Rua da Praia da Adraga 26, 2705-059 Almoçageme, Colares, Portugal.

Shipping fees follow DHL tariffs and guidelines. Charges are calculated automatically when you check out.

Upon delivery, in the unlikely event of damaged during shipping, you must e-mail us within 24 hours of receipt to arrange replacement or refund to hello@auake.com. Let us know all details and pictures of the damaged package/items. Please supply your e-mail address and phone number.