Privacy policy
Data Controller
The entity responsible for processing personal data on this website, in accordance with the General Data Protection Regulation (GDPR), is:
AUAKE Pottery Studio
Rua da Praia da Adraga 26
Almoçageme, 2705-059 Colares, Portugal
Data Collection
According to GDPR guidelines, we may collect the following data when you access our website:
• Date and time of access
• Amount of data transferred (in bytes)
• Referring website or source
• Browser used
• Operating system
• IP address
This data is processed based on our legitimate interest in improving the stability, performance, and security of our website. All information is strictly confidential and will never be shared externally for marketing or commercial purposes.
How We Collect Your Data
We collect data directly from you when you:
• Register online or place an order
• Fill out surveys or provide feedback via email or message boards
• Browse our website and interact with its features (via cookies)
How We Use Your Data
We use your personal data to:
• Process and deliver your orders
• Manage your customer account
• Send you emails with updates, offers, and class schedule reminders (only with your consent)
Marketing Communications
If you agree, we may occasionally send you information about our products or services that we believe you’ll enjoy.
You can unsubscribe at any time by contacting us at:
hello@auake.com
Website Hosting
Our website is hosted by Shopify International Limited,
151 O'Connor Street, Ground Floor, Ottawa, ON, K2P 2L8, Canada.
Shopify collects and processes personal data when you interact with our website. They may also use third-party providers for fraud prevention and analytics. Shopify ensures that your data is handled in compliance with GDPR:
• Data transfers to Canada are protected under an adequacy decision by the European Commission.
• For transfers to the USA, Shopify uses Standard Contractual Clauses to maintain GDPR compliance.
Cookies
We use cookies to:
• Enhance your browsing experience
• Keep you signed in
• Understand how you use our website
Cookies are small text files stored on your device. Some are deleted automatically when you close your browser; others remain for longer and help remember your preferences. You can manage cookie preferences in your browser settings. Please note that disabling cookies may limit certain site functionalities.
Contact Us
For any questions about our privacy policy, the data we hold, or to exercise your GDPR rights, please contact us:
Email: hello@auake.com
Phone: +351 219 292 487 / +351 916 963 383
Mail: AUAKE Pottery Studio, Rua da Praia da Adraga 26, Almoçageme, 2705-059 Colares, Portugal
When you reach out to us (e.g., via contact form or email), we process your data only to the extent necessary to respond to your inquiry. The legal basis for this is our legitimate interest under GDPR. Your data will be deleted once your inquiry is fully resolved, unless we are legally required to retain it.
Data Processing by Shipping Provider
Our shipping partner is DHL eCommerce Portugal,
Avenida Álvaro Cunhal nº 6, 2660-341 Santo António dos Cavaleiros, Loures, Portugal.
DHL receives personal data (e.g., name, address, email, phone) from AUAKE only for the purpose of fulfilling your delivery. Your information is shared strictly as required to process the shipment and is handled in full compliance with GDPR regulations.