Shipping & Returns

Shipping rates may vary from country of order to the type and number of purchased items.

Portugal - From 500gr to 2kg - 6.00 euros.

Europe - From 500gr to 1kg - 10.00 euros and 1kg to 2 kg - 15.00 euros.

Rest of the world - From 500gr to 1kg - 20.00 euros and 1kg to 2kg - 30.00 euros.

For accurate fees, please verify in your shopping cart before checking out. Deliveries arrive within 4/14 days from the date of purchase. If you wish to pick-up your order, we are pleased to offer a pick-up option by appointment to hello@auake.com.

No returns policy.

Upon delivery, in the unlikely event of damaged during shipping, you must e-mail us within 24 hours of receipt to arrange replacement or refund to hello@auake.com.  Let us know all details and pictures of the damaged package/items. Please supply your e-mail address and phone number.

Client must take into account that items are handcrafted, by artesanal method which makes every piece one of a kind. Expect slight irregularities in colour/glaze variations and finishing.